Support

Contact support

Email support@fitnesta.com. To help us help you, include:

• the email address or phone number on your account (never your password or a sign-in code);
• whether you use Fitnesta as a member, trainer or business;
• your device (iPhone or Android) and, if you can, the app version;
• what happened, and a screenshot if it helps.

Account and sign-in problems

• Sign in the same way you created your account — email and password, phone number, Sign in with Apple or Google Sign-In. Each is a different way in, so using a different one can look like a missing account.
• Phone sign-in currently accepts Indian mobile numbers (+91). If a code does not arrive, check the number and wait a minute before asking for another one.
• To change your email address, phone number or password, open Account settings in the app.
• To sign out a device you do not recognise, open Account settings, then Where you’re signed in.
• If you forgot your password, or still cannot get in, email support@fitnesta.com from the address on your account.
• An account that has been deleted, suspended or banned cannot be signed in to.

Subscriptions and payments

• Trainer and business subscriptions are billed by Apple or Google. Manage or cancel them in App Store subscriptions on iPhone, or Google Play subscriptions on Android.
• If a subscription you paid for is not showing, open the plan screen in the app and tap Restore purchases, signed in to the same store account you bought with.
• Refunds for store purchases are handled by Apple or Google; the Terms of Use explain how to request one.
• Deleting the app or your account does not cancel a subscription.
• Payments for gym memberships, classes and sessions are made to the trainer or business, not to Fitnesta. Ask them about charges, dues or refunds.

See Subscriptions in the Terms of Use for renewal, trial and cancellation terms.

Reporting a person or content

• Use the Report option on the person, trainer, business, community, post, comment, message, event or activity, choose a reason and add any details.
• To stop someone contacting you, block them from their profile or from the conversation. You can review blocked accounts in Account settings.
• If you cannot report something in the app, or you need to tell us more, email support@fitnesta.com with a description and screenshots.

Reports are reviewed by our moderators, and we act on content and accounts that break the Terms of Use. If anyone is in immediate danger, contact your local emergency services first.

WhatsApp payment reminders

Gyms and studios on Fitnesta can send their members payment reminders over WhatsApp. Reply STOP to stop reminders from that business, STOP ALL to stop all reminders sent through Fitnesta, and START or START ALL to receive them again. For questions about a charge, contact the business.

Privacy questions

Read the Privacy Policy and Privacy choices. To ask a question or make a request about your information, email support@fitnesta.com.

Deleting your account

You can delete your account from Account settings in the app. Deleting your account explains the steps, the email alternative, and what happens to your information.