Your privacy choices

Who can see you

In the app, open Account settings, then Privacy. You can choose to:

• show or hide yourself in discovery — you choose when you set up your member profile, and nobody is shown until they say yes; while hidden, people you are not connected to see only your name, username and photo;
• be visible only to women;
• hide your exact area;
• hide your age, gender, schedule or activity history;
• hide when you are online and when you were last seen.

Each post also has its own audience — public, connections, followers, or a community — chosen when you post. Progress photos are visible only to you unless you choose to share them with your personal trainer.

Blocking and reporting

Block someone from their profile or a conversation to stop them contacting you. Review and undo blocks in Account settings under Blocked accounts. Report content or accounts with the Report option; see Support.

Location

Fitnesta asks for your location only while you are using the app. You can allow or deny it, or change your answer later, in your device’s settings. Without it, results near you may be less accurate. Other people never see your exact location.

Notifications

• Choose which notifications you get, by category, in Account settings under Notifications.
• Turn off all push notifications for the app in your device’s settings.
• Notices about your account, such as security and verification messages, cannot be turned off.

Marketing

Marketing is off unless you turn on Offers from Fitnesta. To withdraw that agreement, turn it off in Account settings under Notifications. Withdrawing is as easy as agreeing, and it takes effect straight away.

Usage analytics

In Account settings under Consents: Usage analytics is on unless you switch it off. While it is on, usage is recorded only as anonymous counts, by us and by our analytics provider, PostHog; switched off, nothing about how you use the app is recorded or sent to PostHog from the next event. Link usage analytics to my account is off until you turn it on; turning it off again stops the linking from the next event, we unlink the events we hold linked to your account, and we ask PostHog to delete what it holds linked to your account.

WhatsApp payment reminders

If a gym or studio sends you payment reminders on WhatsApp through Fitnesta, reply STOP to stop reminders from that business, or STOP ALL to stop all reminders sent through Fitnesta. Reply START or START ALL to receive them again. You can also turn off WhatsApp for that business in Account settings under Notifications, which has the same effect as replying STOP. The business can also turn reminders off for you.

Updating and correcting your information

• Edit your name, photo, bio and other profile details in Settings under Edit profile.
• Change the partners you are looking for under Match preferences.
• Change your email address, phone number or password in Account settings.
• Delete your own posts, body measurements and progress photos from where they appear.
• Records a gym, studio or personal trainer keeps about you — such as membership details, attendance, assessments or measurements they recorded — can be corrected by them. Ask them first.

Access, copies and other requests

To ask what information we hold about you, for a copy of it, or to correct or erase something you cannot change in the app, email support@fitnesta.com from the email address on your account. We may need to confirm the account is yours, and we will respond in line with applicable law.

In the app, Settings → Account → Your data shows what we hold about you, the gyms and trainers you are linked to, and every service provider that receives your information. There you can also name a nominee: someone who can use these rights for you if you die or cannot act yourself.

Deleting your account

You can delete your account in Account settings, or ask us by email. The account is disabled immediately and erased 30 days later. Some records are kept for longer — a personal trainer’s or business’s own records of you, payment and accounting records, reports, and the record of what you agreed to — and a WhatsApp opt-out is kept so that it keeps working. Deleting your account explains exactly what is removed, what is kept and for how long. If you own a business or community, you choose whether to transfer or close it.

Selling and advertising

We do not sell personal information, show third-party advertising, or use advertising trackers, so there is no sale or advertising opt-out to offer. How we share information with service providers is in the Privacy Policy.