Delete your Fitnesta account

Delete your account in the app

1. Open the Fitnesta app and sign in.
2. Open Account settings. As a member, tap Profile, then Settings, then Account settings. In a trainer or business workspace, tap Me, then Account settings.
3. Tap Delete account.
4. Optionally, tell us why you are leaving.
5. Type DELETE to confirm, tap Delete my account, and confirm again.

You are signed out as soon as the deletion completes.

Ask us by email

If you cannot use the app, email support@fitnesta.com with the subject “Account deletion request”. Send it from the email address on your account if you can, and include the phone number or username on the account. We will ask you to confirm the request comes from the account holder before we delete anything, and we will reply to tell you when it is done.

What happens straight away

• Your account is disabled, you are signed out on every device, and the account cannot be signed in to again.
• Your profile is removed from discovery and search, and other people can no longer open it.
• Your progress photos, and the image files stored for them, are deleted.

What is not deleted yet

Fitnesta does not yet automatically erase the rest of an account’s information after it is deleted. We are building that permanent deletion process, and this page will be updated when it is in place. Until then, the following stays stored after you delete your account:

• your profile details, preferences and account settings;
• your fitness and progress records other than progress photos — assessments, body measurements and workout logs;
• posts, comments, reviews, community content, bookings and enquiries;
• messages you sent, which also remain in the other person’s conversation;
• files attached to that content, such as your profile photo and the photos in your posts.

Posts, comments and reviews you shared may remain visible to other people.

To have this information erased, email support@fitnesta.com — before or after you delete your account — from the email address on your account, and ask us to erase it. We will confirm the request comes from you and respond in line with applicable law.

What we keep

• Information we must keep to meet legal obligations, resolve disputes, prevent fraud or abuse, or enforce our Terms of Use — for example records of reports and moderation actions, and records of subscription transactions.
• A record that your phone number opted out of WhatsApp reminders, so that the opt-out keeps working.
• Records a gym, studio or trainer keeps about you as their member, client or enquiry. Those belong to the business or trainer, and deleting your Fitnesta account does not delete them. Ask the business or trainer, or email support@fitnesta.com.

If you own a business or trainer workspace

Deleting your personal account does not by itself close a business you own, its branches, staff or member records, or cancel anything you have scheduled. Before you delete your account, email support@fitnesta.com about what should happen to the workspace.

Subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it with the store first — the Terms of Use explain how.

Changing your mind

A deleted account cannot be signed in to or restored from the app. If you deleted your account by mistake, email support@fitnesta.com as soon as possible.